Crystal Ball (FAQ)


  • Because we are a new and small company, please allow 5-10 business days (Monday-Friday, excluding holidays!) for shipping once payment has cleared.
  • You will receive a shipping confirmation e-mail with your tracking information once your item(s) ship!

Cancellation Policy

  • Unfortunately we cannot modify or cancel an order after it has been placed. Please contact us once you receive your item and, if applicable, we will assist you with your return.


  • We accept exchanges/returns for a refund within 7 days of receipt of unwashed, unworn product. Please contact us prior sending your order back for an exchange/return approval. Customers are responsible for the costs associated with exchanging/returning a product, including shipping the product back to us, and any exchanged product back to you. Shipping costs are non-refundable. 
  • If an exchange has been made, you are no longer eligible for a return/refund.
  • Please note, any items that have been worn, damaged, are marked FINAL SALE or are limited editions/runs cannot be exchanged or returned.
  • Please note, some of our items specifically mention NO RETURNS, as they are made to order. We encourage you to read the size chart on these items carefully!

Price Adjustments/Sales

  • We cannot offer a raincheck on sales.

Care/Wash Instructions

  • We highly recommend washing our items inside out and in cold water. Hang to dry for longer frights!